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Your feedback is important to us as it enables us to monitor and improve our service standards.

Here is what some of our clients have to say about us:

“First class service from all members of staff. Kings is a professional and friendly family solicitors and I would be happy to recommend you!” – Mrs E

“I thank all members of Kings staff for dealing with my husbands Estate promptly and efficiently” – Mrs S

“Excellent, efficient and friendly service” – Mr G

“We appreciate all the hard work that has been done on our behalf. We are always confident that Kings work to the highest professional standards” – Mr and Mrs O

“Ailsa was very helpful at a difficult time, Sarah was lovely and I thank her for her kindness always” – Mrs S

“Quick response to any messages left; everything explained in plain English; very thorough” – Mr S

“Dear Richard and team, many thanks for all your hard work” – Mr B

As you can see, our clients are usually very happy with the service they receive, however we recognise that on occasion situations may arise where our clients feel we could have done better.

Richard King is the Firm’s Complaints Officer and you should address any issue to him. Richard will do his best to find a satisfactory resolution but should this not occur, as a European Union consumer, you have the option to submit a complaint by completing an electronic complaints form through the European Union Online Dispute Resolution (ODR) portal. The ODR may suggest alternative dispute resolution (“ADR”) entities competent to hear the claim and the Firm has the option to try to resolve your complaint through the ADR entity.

https://ec.europa.eu/consumers/odr/main/?event=main.home.show

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If you would like to discuss how Kings – Solicitors can help you, your family or your business, please call into our offices or contact us via the following:

Tel: 01752 895252

Email: ks@kingsols.co.uk

Hours of Business:
  • Monday to Friday 9am to 5pm (except Bank Holidays)
  • Home/Nursing Home visits by arrangement
  • Wheelchair accessible premises
  • Out-of-hours messaging service

 

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